This article is for Tutor and Schools account users. If you’re a parent you might find I forgot my username or password (Student account)? helpful.
If a student is having difficulty logging in to the website or app you can reset their password on the Manage Students page.Click ‘Edit’ next to the student name and then type in a new password on the form.
Only teachers and tutors can reset the passwords. Student can’t do this within their account. This is because we don’t store an email address for them to send a reset link to.